Help

Support

We’re a small team and we read every message. Email us and we’ll usually reply within two days.

Safety

To report someone, tap Report at the bottom of their profile, or ⋯ → Report in your conversation. For anything urgent about a person’s safety, contact local emergency services first. See our community guidelines andchild safety standards.

Common questions

I didn’t get my sign-in code

It can take a minute and sometimes lands in spam or promotions. Check the address you typed, then tap “Send a new code”.

How do I change who can say hi to me?

Go to You → Settings → Privacy and safety. You can choose who can say hi, keep your photos private, and go incognito.

How do I cancel Twayn Plus?

Subscriptions are managed by the store: Google Play → Payments & subscriptions → Subscriptions, or Settings → your name → Subscriptions on iPhone.

How do I delete my account?

You → Settings → Delete account. Or follow the steps on our account deletion page.

I can’t find my destination

Try the town or country name in English. If it’s still missing, tap “Add” at the bottom of the search and pick its country. It will still match people going to that country.