Legal
Privacy policy
Twayn helps travelers find people whose trips overlap with theirs, and locals who like meeting visitors. This policy explains what we collect, why, who can see it and the choices you have. It covers the Twayn app on Android and iPhone and this website.
The short version. We collect what it takes to match you with people going your way and to keep everyone safe. We don’t sell your data, we don’t show ads, and we never collect your precise location. You can delete your account and data at any time.
Who we are
Twayn is built and run by an independent developer based in Pakistan (“Twayn”, “we”, “us”). For anything about your data, contact support@twayn.tryletterway.com.
What we collect
| Data | What it is |
|---|---|
| Account | Your email address, used to send sign-in codes and contact you about your account. |
| Profile | Your first name, birthday (we show your age, never the date), gender, home city, photos, bio, prompts, languages, travel style, lifestyle answers, and any Instagram, Snapchat or TikTok handles you choose to add. |
| Trips | The places and dates you add, what you’re looking for on each stop, optional notes and events, and “Here now” check-ins (a city and an end date, never a GPS position). |
| Activity | Hellos and messages you send and receive, people you pass on, block or report, and your filters. |
| Settings | Who can say hi to you, photo privacy, incognito, notification choices and Twayn Plus status. |
| Technical | The information needed to keep you signed in securely, such as IP address, device type and app version, processed by our sign-in provider. |
We don’t collect your precise location, contacts, call logs or advertising ID, and we don’t use third-party advertising or analytics trackers.
How we use it
- To show you people whose plans overlap with yours, and to show you to them.
- To deliver hellos and messages.
- To keep people safe: enforcing hello preferences, blocks and reports, reviewing reported accounts and removing people who break our community guidelines.
- To run Twayn Plus if you buy it.
- To answer you when you contact us, and to keep the service working and secure.
Where data protection law requires a legal basis, we rely on: providing the service you asked for (contract); keeping Twayn safe and working (legitimate interests); and your consent for optional things like social handles, which you can remove at any time.
Who can see what
- Other members see your public profile and your upcoming stops. Your email and birthday are never shown.
- Social handles set to “People I’m talking to” are only shared once you’re in a conversation.
- Photos set to private stay blurred until you say hi to someone.
- People you’ve blocked, and people your hello preferences exclude, don’t see you. Incognito (Plus) hides you from everyone you haven’t said hi to.
- Messages are visible only to the people in the conversation, and to us when a message is reported.
Service providers
We use a small number of providers who process data only to run their part of Twayn for us:
- Clerk: sign-in and email codes.
- Neon: database and photo storage (Singapore region).
- Expo: app builds and updates.
- Vercel: hosting for this website.
- Google Play and Apple App Store (and RevenueCat, when subscriptions launch): purchases.
We don’t sell or rent personal data, and we don’t share it with advertisers. We may disclose information if the law requires it, or to protect someone’s safety, including reporting child sexual abuse material to the authorities (see our child safety standards).
Where your data is stored
Your data is stored in Singapore and processed by our providers in the countries where they operate. When data moves between countries, we rely on our providers’ contractual safeguards.
How long we keep it
We keep your data while your account exists. When you delete your account we delete your profile, photos, plans, check-ins, hellos and messages straight away, and your sign-in account with it. Copies in backups expire within 30 days. Reports you made about other people, and records of accounts removed for safety reasons, may be kept for as long as needed to protect the community.
Your choices and rights
- Edit or remove anything on your profile at any time.
- Change who can say hi to you, keep your photos private or go incognito.
- Delete your account in the app (You → Settings → Delete account) or as described on our account deletion page.
- Ask for a copy of your data, a correction, or anything else about your data, by emailing support@twayn.tryletterway.com. We reply within 30 days.
Depending on where you live (for example the EU, UK or California), you may have further rights, such as to object to processing or to complain to your local data protection authority.
Security
Data travels encrypted (HTTPS). Access to other people’s data inside Twayn goes only through checks that enforce blocks, hello preferences and privacy settings. No system is perfect, so please use a strong email password and tell us if you notice anything odd.
Adults only
Twayn is for people aged 18 and over. We don’t knowingly collect data from anyone younger, and we remove accounts we believe belong to minors.
Changes
If this policy changes in a way that matters, we’ll tell you in the app before it takes effect. The date at the top shows the latest version.